Delete Your Data

The chat needs no account, and most people never make one. If you did make one — to pay for a plan — it can be deleted too. This page covers both: what is actually stored, how to delete it yourself, and how to ask us to erase the rest.

The short version

• No account is needed to use the chat. No sign-up, no e-mail. An account exists only if you made one to pay for a plan.
• Delete any conversation yourself, at any time, from the chat list. It is removed from our systems, not merely hidden.
• To erase everything at once, send us your device identifier through notrack.ai/support.
• To delete an account, open notrack.ai/account, or the app's menu → Account. It is immediate and needs no request to us.
• Clearing your browser or app storage detaches you from your history permanently — we cannot reunite you with it afterwards, and neither can anyone else.

What identifies you when you use the chat without an account

When you first use notrack.ai, your browser or the app stores a random identifier — a long string of characters with no meaning outside our service. It is not derived from your name, e-mail, phone, device serial or anything else about you. We never ask who you are.

That identifier is the only thing tying your conversations together, which has two consequences worth knowing: it is what lets you come back to yesterday's chat, and it is also the only handle we have if you ask us to delete your data. There is no other way for us to find your conversations, because we have nothing else about you to search on.

Deleting a single conversation

Open the chat list, choose the conversation, and delete it. This is a real deletion: the conversation and its messages are removed from our storage, not flagged as hidden. A shared link to that conversation stops working at the same moment.

This takes effect immediately and needs no request to us.

Deleting everything

If you want everything associated with your device erased in one go:

• Open notrack.ai/support.
• Include your identifier. In the web app it is shown in the sidebar, under the chat list. In the Android app it is in the menu.
• Say that you are requesting deletion of all data for that identifier.
• You do not need to give a name, an e-mail address or a reason. If you leave no way to reply, we will still carry out the deletion — you simply will not get a confirmation.

We act on these requests without asking you to justify them. Because the identifier is the only key we hold, anyone presenting it is treated as its owner, which is also why it is worth keeping to yourself.

Deleting the app or clearing storage

Uninstalling the Android app, or clearing site data in your browser, discards the identifier from your device. From that point you are a new, unconnected user.

Note the asymmetry: this removes your access to the history, and it is irreversible, but by itself it does not remove the conversations from our storage. If that is what you want, delete the conversations first, or send the deletion request above before clearing storage — afterwards you will no longer have the identifier we need.

How long conversations are kept

Conversations you do not delete yourself are removed automatically 30 days after they were created. You do not have to ask for this and you cannot be charged for it; it simply happens.

Deleting a conversation yourself is immediate and does not wait for that window. Whichever comes first applies.

What is not covered by a deletion request

Two things survive, and we would rather say so than let you assume otherwise:

• Aggregate counters. Numbers such as "how many conversations were started today" do not go down when a conversation is deleted. They contain no content and nothing that points back to you.
• Records we are required to keep. Where the law obliges us to retain something — for example in connection with a child-safety or abuse investigation — we keep it for as long as required, and no longer.

Your rights

Depending on where you live, you may have statutory rights to access, correct, export or erase personal data, and to object to its processing. You can exercise them through notrack.ai/support.

In practice the honest answer to most access requests is short: we hold your conversations and the random identifier they hang from, and nothing that identifies you as a person. For the full picture of what is collected and why, see the Privacy Policy.

Deleting your account

An account is optional. You only need one to pay for a plan, and the chat itself works exactly the same without it. If you made one, you can delete it yourself — you do not have to write to us.

In the web app, open notrack.ai/account. In the Android app, open the menu and choose Account. Either way you will be asked for your password, or your recovery code, and shown what is about to happen before you confirm.

What is erased: your password, your recovery code, your e-mail address if you gave one, the link to your Google sign-in if you used one, every session on every device, and the record of your plan.

What stays: the payment records. Tax rules oblige us to keep what was charged and when, and those records carry the nickname the account had, so our books can be read by a person rather than by matching identifiers. They contain no conversation and nothing else about you.

If you are paying for a plan, the answer depends on how you pay, and it is worth reading before you confirm:

• Through Google Play — cancel the subscription in Google Play first. We refuse the deletion until you do: otherwise Google would keep charging you for an account that no longer exists, and we cannot stop that from our side.
• By card — the subscription is cancelled as part of the deletion, before anything is erased. Nothing further is charged.
• In crypto — nothing further is charged, and the days you have already paid for are lost. We say so before the last confirmation rather than after.

One thing worth knowing: deleting the account does not delete your conversations. They hang from the device identifier described above, not from the account. Remove them the ways described on this page — one at a time, by request, or by leaving them to the 30-day window.